Dispute Resolution


Internal Dispute Resolution

Coverforce Insurance Brokers Pty Ltd subscribe to the Insurance Brokers Code of Practice and are a member of the Financial Ombudsman Service (FOS). We are committed to the fair, transparent and timely resolution of disputes. If you are unhappy with any of our services please lodge your complaint in writing or contact our Complaints Manager.

We will acknowledge your complaint in writing and genuinely attempt to resolve your complaint fairly and efficiently within 14 days. If you are not satisfied with the outcome of that process you can request that your complaint is referred to our Internal Dispute Resolution Process. Once referred, we will attempt to resolve your matter within 45 days from acceptance of the complaint or dispute.

Specific contact details are as follows:

The Complaints Manager
Coverforce Pty Ltd
Level 26, Tower One, International Towers Sydney,
Barangaroo NSW 2000
1300 503 503

We will keep you informed about how we handle your complaint and provide you with the reasons for our decisions. Should we require further information in order to determine or resolve your complaint, we will then inform you of this and agree with you an appropriate time frame, keeping you informed of the progress.


External Dispute Resolution

If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to Financial Ombudsman Service (FOS) for further consideration and/or review. FOS is an Australian Securities and Investments Commission (ASIC) approved external dispute resolution service accessible to clients free of charge.

FOS Contact Details are as follows:

Post:
Financial Ombudsman Service Limited (FOS)
GPO Box 3
MELBOURNE VIC 3001

Phone:
Toll Free: 1800 367 287

Email:
info@fos.org.au



Are you looking for expert risk advice and great value cover for your business? Call 1300 503 503 to speak to a Coverforce insurance broker today.

Our Insurance Brokers service clients throughout Australia, with key offices in Sydney, Melbourne, Brisbane, Adelaide and Perth.

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Our brokers can access more than 100 insurers across the globe to find your business quality cover at the right price.

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