Dispute Resolution

Internal Dispute Resolution

Coverforce Insurance Brokers Pty Ltd subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). We are committed to the fair, transparent and timely resolution of disputes. If you are unhappy with any of our services please lodge your complaint in writing or contact our Complaints Manager.

We will acknowledge your complaint in writing and genuinely attempt to resolve your complaint fairly and efficiently within 14 days. If you are not satisfied with the outcome of that process you can request that your complaint is referred to our Internal Dispute Resolution Process. Once referred, we will attempt to resolve your matter within 45 days from acceptance of the complaint or dispute.

Specific contact details are as follows:

The Complaints Manager
Coverforce Pty Ltd
Level 26, Tower One, International Towers Sydney,
Barangaroo NSW 2000
1300 503 503

We will keep you informed about how we handle your complaint and provide you with the reasons for our decisions. Should we require further information in order to determine or resolve your complaint, we will then inform you of this and agree with you an appropriate time frame, keeping you informed of the progress.

External Dispute Resolution

If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA) for further consideration and/or review. AFCA is an Australian Securities and Investments Commission (ASIC) approved external dispute resolution service accessible to clients free of charge.

AFCA Contact Details are as follows:

Australian Financial Complaints Authority Limited
GPO Box 3

Toll Free: 1800 931 678


Are you looking for expert risk advice and great value cover for your business? Call us to speak to a Coverforce insurance broker today.

Our Insurance Brokers service clients throughout Australia, with key offices in Sydney, Melbourne, Brisbane, Adelaide and Perth.

Our global insurance network

Our brokers can access more than 100 insurers across the globe to find your business quality cover at the right price.

Insurer logo AIG
Insurer logo Allianz
Insurer logo Blue Zebra
Insurer logo Calibre
Insurer logo CCI
Insurer logo CGU
Insurer logo Chubb
Insurer logo Dual
Insurer logo GIO
Insurer logo GT
Insurer logo Hannover
Insurer logo Lloyds
Insurer logo Liberty
Insurer logo Mecon
Insurer logo Miller
Insurer logo NTI
Insurer logo QBE
Insurer logo Quanta
Insurer logo UAA
Insurer logo Vero

Terms of Use  |  Legal Notices  |  Contact Us  |  Copyright © 2018 Coverforce Pty Ltd. All rights reserved.