Notify us of a claim
We understand how stressful it can be when the unexpected occurs. As your trusted broker, we are here to help.
Our highly experienced claims team will be by your side, working with the insurer on your behalf to ensure that the claims process goes as smoothly as possible.
Frequently Asked Questions
Do you have a question regarding the claims process or the lodgment of your online claim notification? We cover some of our most frequently asked questions below. If you require further support, please don't hesistate to get in touch with us.
If you need to make a claim, you can select the appropriate notification form from the list above. Claims can be lodged 24 hours / 7 days a week online through our website.
Once we receive your claim notification form, we will allocate the claim to one of our dedicated claims specialist staff who will lodge the claim with the required insurer.
Your claims specialist will communicate with you and your personal broker once the lodgement has occurred and provide you a claim reference number which will be your ongoing reference for the claim.
We will then continue to update you on your claim as it progresses.
Depending on the type of claim, you may be required to include documentation to help with the assessment and lodgement of your claim.
This may include:
- Photos of the incident
- Any letters, notices or court documents about the incident
- Valuation certificates
If you don't know your policy number or have it on hand when you are filling out your claim notification form, that's alright. Please make sure you provide us with the policy holders name and as many other details as possible so that we can correctly locate your policy.
Every claim is different but our aim is to process your claim as quickly as possible. Although some claims can be processed in a relatively short time frame, other more complex claims may take some time for the insurer to process.
Your claims consultant will keep you up to date on the progress of your claim.
An excess is the amount you have to pay if you decide to make a claim on your insurance policy. There are different excesses that apply depending on the claim you are making and the specifics of your insurance policy.
Your claims consultant will advise you if you will need to pay an excess on your claim.
You may be required to provide additional details depending on the type of claim, however in general you will be asked to provide the following:
- your policy number
- standard information to identify yourself
- the name of the insured on the policy
- detailed description of the incident
- the date of loss and the loss address
- Any details of the other parties involved (if applicable)
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